Before accessing the modem GUI, the customer must be connected to the modem either via WiFi or LAN cable (wired).

Note: PPPoE stands for Point-to-Point Protocol over Ethernet. This is a type of secured internet connection.

1.The modem’s Graphic User Interface (GUI) can be accessed by typing 192.168.254.254 in the browser’s address bar.

 

2 .Log in by typing user in both the Username and Password field. (If can’t access via user needed to use Admin account)

 

 

 
3. Under Home > Wan Connection, scroll down until the Username and Password textbox appears.
 
 

4. Key in the PPPoE username and password. Click Save.

 

 

 

5. If can’t access modem interface or unable to Save PPPoE credentials. Needed to endorse to technician to facilitate the concern.